We provide the leading digital customer engagement solutions for commerce-focused companies and fashion & luxury brands to develop successfully digital communication programs that enable personalized marketing to unlock demand and build lasting customer preferences.
Engaging with customers individually and seamlessly alongside the entire purchase is the most effective way to help brands grow their business; for that reason, our solutions enable brands to gain insights into the context of each customer and deepen the retail experience by delivering highly individualized digital contact plan across channels based on events, preferences and product lifecycle.
Thanks to our own enabling PaaS technology and industry focus experts, Contactlab offer solutions to achieve a deeper understanding of customers, to deliver a uniquely relevant messages at every touchpoint of the customer journey and to measure performances with real-time dashboards that display all the relevant data, with high level security, reliability, management, scalability and a market-leading customer service and support.
With the support of our consulting team of experts brands will go along the customer journey to build and manage integrated customer engagement strategies by leveraging the access to industry relevant information, insights on new customer journey paths and industry-centric customer engagement solutions
Today, we work with more than 1000 clients in different industries across the world and serve most of the world-class brands in the Luxury and Fashion sectors.

Activity Sector



Marco Franceschetti

Head of Deliverability


Via Natale Battaglia, 12
20127 Milan

Tel: +39 02 28 31 181

Massimo Fubini

Founder & CEO


Keep in touch

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